Terms of Service

1. Acceptance of terms

By accessing iwishaura.com, submitting a reservation, making a payment, or contacting us through any form on the site, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

2. Eligibility & accounts

You must be at least 18 years old, or place an order with the involvement of a parent/guardian, to make a purchase on iwishaura.com. You are responsible for providing accurate, current, and complete information when placing an order, and for any activity that occurs using the contact details you submit.

3. Products & descriptions

Every Aura Box is a curated set of physical items — something to wear, place, light, and use in your space — described on the product page and inside the box detail view. We describe each box and its contents as accurately as we can, but:

• Small variations in finish, exact shade, or minor batch-to-batch differences in handcrafted items (such as brass pieces) are part of the product's character, not a defect.
• Product images are for illustration; screen settings can slightly affect how colours appear.
• We reserve the right to substitute an individual item within a box for one of equal or greater value if a specific component becomes unavailable, without changing the overall theme or price of the box.

4. Pre-orders & the ₹99 reservation

By paying the ₹99 reservation amount, you are entering into a pre-order agreement with us. This confirms your intent to purchase the selected Aura Box at the discounted pre-order price once it becomes available. We will contact you (by email and/or WhatsApp) to confirm your order details and collect the balance payment ahead of shipping.

5. Pricing & the pre-order discount

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• The 25% pre-order discount is available to anyone who reserves a box before 1 October 2026. It is not limited to a fixed number of customers or first-come slots — everyone who reserves before this date qualifies.
• After the pre-order window closes, boxes will be sold at full price and the discount will no longer apply to new orders.
• Adding a Zodiac edition adds ₹499 to the box price; this surcharge is not discounted.
• We reserve the right to correct any pricing error on the site. If an item's price was incorrect at the time you placed a reservation due to a technical or clerical error, we will contact you before proceeding and give you the option to confirm at the correct price or receive a full refund of your reservation amount.

6. Payment

Payments are processed securely through Razorpay, a licensed payment aggregator regulated by the Reserve Bank of India. We accept UPI, credit/debit cards, and net banking, subject to what Razorpay supports at the time of your transaction. By completing a payment, you confirm that the payment method used is your own or that you are authorised to use it.

7. Shipping & delivery

• Aura Boxes reserved during the pre-order window are expected to ship through October 2026. We will communicate your expected shipping window and any changes to it by email or WhatsApp.
• Delivery timelines after dispatch typically range from 3–7 business days depending on your location, though this is an estimate and not a guarantee.
• Shipping is currently available within India. If you need delivery outside India, please contact us before placing an order to confirm feasibility.
• You are responsible for providing an accurate and complete delivery address. We are not liable for delays or non-delivery caused by an incorrect or incomplete address provided by you.
• Risk of loss and title for products pass to you upon delivery to the address provided.

8. Cancellations, returns & refunds

8.1 Cancelling a reservation

You may cancel your ₹99 reservation at any time before your box ships by emailing hello@iwishaura.com with your order ID. Your ₹99 will be refunded in full to your original payment method within 7–10 business days of confirming the cancellation.

8.2 Cancelling after the balance payment

Once you've paid the balance and your order has been confirmed for dispatch, cancellations may no longer be possible if the box has already been packed or shipped. If you cancel before dispatch, we will refund the amount paid, minus any payment gateway charges already incurred, within 7–10 business days.

8.3 Returns & damaged items

Because Aura Boxes contain curated, sometimes handcrafted and consumable items (such as candles and oils), we are unable to accept returns for change of mind once a box has been delivered. However, if your box arrives damaged, defective, or with an incorrect item, please message us on WhatsApp at +91 91083 33255 or email hello@iwishaura.com within 48 hours of delivery with your order ID and photos of the issue — we will do our best to resolve it fairly, whether that's a replacement, a partial refund, or another fix that works for you.

8.4 Zodiac editions

Because Zodiac edition contents are intentionally not disclosed before delivery, "I don't like the surprise" is not treated as a defect and is not eligible for return — only genuine damage, defects, or fulfilment errors are.

9. Zodiac & personalised editions

When you select a Zodiac edition, the specific items inside are chosen by us based on the sign you select and remain a surprise until delivery — this is part of the product experience and not disclosed on request before shipping. Personal notes, gift messages, and occasion details you provide are used solely to prepare and personalise your order and are not shared beyond what's necessary for fulfilment.

10. Corporate & bulk orders

Corporate and bulk gifting enquiries submitted through our corporate form are quotes, not confirmed orders. A corporate order is only confirmed once you've received a written quote from us and confirmed acceptance along with any required advance payment. Separate commercial terms (covering minimum quantities, branding/customisation, delivery timelines, and payment schedule) may apply and will be shared with your quote.

11. Acceptable use

You agree not to: use the Services for any unlawful purpose; attempt to gain unauthorised access to our systems or another user's account or order information; submit false, misleading, or fraudulent order or payment information; abuse the pre-order pricing through automated or bulk fraudulent reservations; or interfere with the proper functioning of the website.

12. Intellectual property

All content on iwishaura.com — including the iWishAura name and logo, box names and descriptions, photography, illustrations, and site design — is owned by or licensed to iWishAura and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

13. Disclaimers

iWishAura sells gifting and self-use products inspired by traditional good-luck and placement ideas passed down through generations, reimagined as modern, wearable and giftable objects. Nothing on this site, in any product description, or in any communication from us constitutes medical, psychological, financial, legal, or professional advice of any kind. Our products are intended for their ordinary decorative, wearable, and gifting purposes only. The Services and products are provided "as is" and "as available," without warranties of any kind, express or implied, except as required by applicable Indian consumer protection law.

14. Limitation of liability

To the maximum extent permitted by law, iWishAura's total liability to you for any claim arising from your use of the Services or a product purchased from us will not exceed the amount you paid for the order giving rise to the claim. We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the Services, except where such limitation is not permitted under the Consumer Protection Act, 2019 or other applicable law.

15. Indemnification

You agree to indemnify and hold iWishAura, its team, and partners harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.

16. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms, your use of the Services, or any order placed with us will be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, without regard to conflict-of-law principles.

17. Grievance Officer

In accordance with the Information Technology Act, 2000, rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, any complaints or concerns regarding these Terms or your order may be addressed to our Grievance Officer:

We will acknowledge receipt of your complaint within 48 hours and endeavour to resolve it within 30 days.

18. Changes to these terms

We may revise these Terms from time to time to reflect changes in our business, products, or legal requirements. The version in effect at the time you place an order is the one that applies to that order. We encourage you to review this page periodically. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

19. Contact us

Questions about these Terms? Reach us at hello@iwishaura.com or write to us at the registered address above.